Select

FAQ

I love your rovings, will you spin one for me, as I'm not a spinner ?

I don't do custom spinning, I am afraid... sorry about that :P

But please, buy the handspun that I have for sale... you love it just as much, I promise :)

I want matching skeins, what should I buy?

I hand dye my Fibres & Yarns in small, unrepeatable batches, usually between 100g- 400g a time, every one is unique. This is the way I have always done it. So if you want more of a colour than I have listed, please use the contact form and I’ll try to help.

Although I repeat colourways there will always be differences between each batch, so if you need colours to match please buy enough from the same dye lot, or ask me to custom dye you enough of what you need.

The yarn I got in the post isn't the same colour as the one I saw on your website!

One last thing about colours.....monitors and graphics cards vary GREATLY from computer to computer. I try to photgraph my fibres in the truest natural lights possible, but there will be variations in colour in the original yarn.  Please be aware of this, and please contact me if you are not sure.

Are your products sourced ethically?

Yes they are. I try my very best to support small producers, they are always my first port of call when looking for something specific & new to play with.

Do you do custom orders?

I certainly do... An open mind is essential when asking me to custom dye, as you might love a colour, but it might not entirely suit you in the shade you initially desire. Or the colours you choose might not go together too well. Trusting my artistic judgement is much appreciated ;)

If you'd like a custom dye these can be arranged via email:

babylonglegs (at) gmail (dot) com

Drop me an email and we can get it all arranged!

How can I pay?

I use PayPal as my payment processor, so I can accept Visa, MasterCard, American Express, and Discover. Or, alternatively, you can upload funds from your bank account, and pay using your PayPal balance.

Card logos

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. I never even see your credit card number; PayPal just tells me that you've paid and I post your fluffy stuff. I get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Do you accept any other forms of payment?

Yes, of course :) You can pay me using a bank transfer, if you don't want to use paypal. I also accept cheques, but please be aware that I only post your goodies once the cheque has cleared into my bank account

Please contact me to sort it out.

Refunds

Should you for any reason be unhappy with your purchase, please contact me and we can work out a solution.
I am happy to accept returns (at my discretion) and will issue a full refund (less P&P) on receipt of the returned item. I'd advise returning the item via recorded delivery, for your own peace of mind :)